When learning English, we often focus on grammar, vocabulary, and pronunciation. However, one crucial element that sometimes gets overlooked is intonation. Intonation refers to the rise and fall of the voice when speaking and plays a vital role in conveying meaning and emotion, and quite often using the right intonation helps English non-native speakers to be understood easier by English native speakers, which improves communications either on the phone or face-to face.

All of us probably know that well-written e-mail helps to get things done. When we write an e-mail, it is our responsibility to make sure it is opened, read and understood. Composing a clear and logically structured e-mail in an appropriate tone will help you to achieve this aim.